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Compliance

AI disclosure, recording consent and the do-not-call list — the three switches that keep your calling lawful.

For: Owners and admins
On this page

Calling people with an AI touches real regulation, and the obligations land on you, not on Vocallie. This page holds the three controls that matter most.

Account → Compliance

Careful

This page describes what the product does. It is not legal advice. Rules vary by country and, in the US, by state — and they change. If you're calling at any scale, get advice specific to where you and your callers are.

AI disclosure

When this is on, the agent will state clearly that it's an AI if a caller asks.

A growing number of jurisdictions require an automated caller to identify itself as one. Beyond the legal question there's a practical one: callers who ask and get a straight answer generally carry on with the conversation. Callers who suspect and get evasion hang up.

It's on by default. Leave it on.

Note

The disclosure is reactive — the agent answers honestly when asked, rather than announcing it in the greeting. If your jurisdiction requires an unprompted disclosure at the start of every call, put it in the agent's greeting yourself. This toggle alone doesn't satisfy that.

Recording notice

One switch that does two things: the agent acknowledges the call may be recorded, and the audio is actually captured.

Off by default, because recording is the setting most likely to create a legal obligation you didn't intend. Several US states require all parties to consent to a recording, and other countries have their own rules.

If you turn it on:

  • Make sure your callers are genuinely informed. For inbound, the strongest position is a line in the agent's greeting, not just an answer when asked.
  • Have somewhere to point people who ask what you do with recordings.
  • Know how long you intend to keep them.

Recording requires Starter or above. See Recordings.

Do-not-call list

A per-workspace blocklist of numbers that must never be dialled.

How it's enforced

At dial time, on every outbound path. The dialer, calling from a contact, campaigns, follow-ups, auto-callbacks and the API all hit the same check. There's no code path that skips it.

A do-not-call hit is a permanent failure — the call queue never retries it, unlike a busy signal or a no-answer.

Campaigns also scrub against the list before they start, so blocked contacts show as skipped rather than repeatedly failing.

Adding numbers

  • One at a time — a number and an optional reason.
  • Bulk CSV import — a file with a phone column and an optional reason column. Rows without a phone are skipped. Use this to load an exported suppression list.

Re-adding a number that's already on the list is harmless.

Careful

Numbers must match exactly. +14155550123 and 4155550123 are treated as different numbers. Import your DNC list in the same format your contacts are stored in, or numbers will slip through. Standardise on the full international format everywhere.

Removing a number

The trash icon, for when someone opts back in.

Practical obligations

Whatever the letter of the law where you are, these are the habits that keep you out of trouble:

  1. Only call people who expect to hear from you. Existing customers, people who enquired, people who gave you a number for this purpose. Not a bought list.
  2. Honour opt-outs immediately. Add the number to the DNC list the moment someone asks — don't rely on remembering.
  3. Set calling hours and check your timezone. A 3am call is a complaint waiting to happen, and this is the most common way it occurs.
  4. Keep disclosure on for outbound. People are far more tolerant of an AI that says so.
  5. Give the agent an exit to a human. Someone insisting on a person and not getting one is how complaints start. See transfers.
  6. Read your transcripts. You're accountable for what the agent says, and the call log is where you find out what that was.

What Vocallie does for you, and what it doesn't

Does: enforces your DNC list on every dial, enforces your calling hours on automated dialling, adds disclosure and recording notice to the agent's behaviour, keeps a full record of every call, and floors retry gaps so a misconfiguration can't ring someone repeatedly.

Doesn't: check national do-not-call registries for you, decide whether you have consent, tell you which laws apply where you're calling, or delete recordings on a retention schedule.