Plans & limits

Your plan decides three separate things: what features exist, how much of everything you get, and what a minute of calling costs. All three are enforced on the server, so a feature your plan doesn't include isn't merely hidden — it genuinely isn't available.

Account → Billing

The plans

Quarterly and yearly billing are cheaper per month — roughly 20% and 32% off respectively. Features and limits don't change with the period, only the price.

Features by plan

Several Professional features can be unlocked individually on Starter — see Add-ons.

About the Trial

The trial is for evaluating, not operating. Specifically:

• No phone number of your own, so no real inbound calls.
• One agent.
• Calling happens only through the test surfaces, with a lifetime allowance of about 20 minutes in the browser and 10 minutes to your phone.
• Smaller caps on contacts, bookings, follow-ups and knowledge.

Everything you build during the trial carries straight over when you upgrade. Nothing is rebuilt.

The limits that actually bite

Most limits are generous enough to ignore. Three are worth thinking about before you choose:

Concurrent calls

How many conversations can happen at the same time. This is the one that determines whether callers get through at your busiest moment — not your monthly minutes.

One line means a second caller can't be answered while the first is talking. If your phone rings in bursts, size for the burst, not the average. Auto-callback softens this by capturing and ringing back anyone who arrives at capacity.

Extra lines can be added as an add-on without changing plan.

Included minutes

Your monthly pool of AI calling. Past it, calls keep working and draw from your wallet at your plan's overage rate.

A rough calculation: 500 minutes is around 170 three-minute calls a month, or about 8 a working day.

AI call analysis

Summaries, quality scores, sentiment and call memory are metered per call, per month. Past the allowance, calls are still logged and transcribed — they just don't get the AI layer. More can be bought in packs.

What happens when you hit a limit

Nothing breaks silently. Each limit fails in a specific, visible way:

Choosing a plan

Starter if you want a reliable front desk: one number, real calls, recordings, and the CRM. It does not include campaigns, automations or the API.

Professional if calls should drive work rather than just be answered — automations, campaigns, smart routing, live monitoring, webhooks and API. Most businesses doing outbound end up here.

Enterprise for volume, the lowest per-minute rate, SSO, an SLA and dedicated onboarding. Use Request a quote on the billing page.

Changing plan

Changes take effect through the billing page. Downgrading to Trial is immediate; upgrading goes through checkout and activates once payment confirms.

Your data isn't touched by a plan change — but features your new plan lacks stop working, so check what you rely on before downgrading.