Workspace settings
Your business name, your timezone, and your billing address — small settings that everything else inherits.
On this page
A short page, but one setting on it quietly decides what "9am" means everywhere in the product.
Account → SettingsBusiness profile
Business name
The name of your workspace. It's what the agent can refer to as your business and what appears alongside your billing.
Timezone
The most consequential setting in the panel. It's the reference point for:
- Calling hours — when automated outbound is allowed to dial.
- Appointment slots — the times offered to callers.
- Follow-ups — when a scheduled call becomes due.
- Post-call booking recovery — resolving "Tuesday at 2" into an actual instant.
- Timestamps throughout the call log and analytics.
Careful
Set this to the timezone your customers are in, which isn't always your own. A wrong timezone doesn't produce an error — it produces calls at the wrong hour and appointments on the wrong slot, which is much harder to notice.
Daylight saving is handled automatically. You don't need to change anything twice a year.
Webhook URL
A legacy field. Use the Webhooks page instead — that's the working integration, with event subscriptions, signing and retries. This box doesn't drive deliveries.
Billing address
Country and postal code. Two reasons it matters:
- It pre-fills your payment form at checkout.
- It sets the tax region on your invoices.
Fill it in before your first payment and you won't have to correct an invoice afterwards.
Where the other settings live
This page holds only the workspace profile. Everything else has its own home, so it can carry its own permissions:
| Setting | Where |
|---|---|
| AI disclosure, call recording, do-not-call | Compliance |
| Calling hours, retries, concurrency | Call queue |
| Auto-callback behaviour | Auto-callback |
| Post-call actions | Numbers → your line |
| Pipeline stages, tags, custom fields | CRM setup |
| Agent voice, instructions, booking | Agents |
| Plan, wallet, add-ons | Billing |
Notes
- Save is explicit — a tick appears when it's saved.
- Don't leave the business name blank. An empty box overwrites the stored value rather than being ignored.
- Only owners, admins, or members granted the Settings permission can open this page.